WHO WE ARE
The Site is operated by Fairfield House Ltd. a company registered in England and Wales. Our company registration number is 07959469. Our registered office is at Portland House, Holywood, Wolsingham, County Durham, UK, DL13 3HE.
Fairfield House and Harbour Lights are self-catering holiday properties owned and operated by Fairfield House Ltd.
The designated Data Controller Representative is Simon Heptinstall, who can be contacted by email at email@example.com or by post at the address above.
OUR PRIVACY PROMISE
We promise to keep your personal data safe and private, not to sell your personal data and only to collect and use the information necessary to fulfil the services that we provide.
THIS POLICY AND THE GDPR
GDPR stands for the General Data Protection Regulation, a European privacy law approved by the European Commission in 2016. The GDPR will replace a prior European Union privacy directive known as Directive 95/46/EC (the “Directive”), which has been the basis of European data protection law since 1995.
The GDPR is an attempt to strengthen, harmonize, and modernize EU data protection law and enhance individual rights and freedoms, consistent with the European understanding of privacy as a fundamental human right. The GDPR regulates, among other things, how individuals and organizations may obtain, use, store, and eliminate personal data. It applies to any organisation processing personal data of EU citizens.
Personal data will now include not only data that is commonly considered to be personal in nature (e.g. names, physical addresses, email addresses), but also data such as IP addresses, behavioral data, location data, financial information, and more.
The GDPR was adopted in April 2016, but will officially be enforceable on 25th May 2018.
CHANGES TO THIS POLICY
INFORMATION WE COLLECT
There are three categories of information we collect:
1. Information you give to us
Information necessary to make an enquiry or booking with Fairfield House Ltd.
We ask for this information when you use the website, call or make a booking with us as it is required for proper performance of our contract with you.
Payment information – Payments are processed using our account at Worldpay on their secure platform and will include the method, date and time, amount, card expiry date, billing postcode, your address and other related information. This information is required and necessary for performance of our contract with you. If you make payment with a credit or debit card over the phone we do not record or retain any of your card details, if you use “pay by link” we do not see you card number of CVV code, but this will be held securely by Worldpay
Refund information – If you have paid via BACS we require your bank sort code and account number to refund the damage deposit or make any other refund.
Communications – If you contact us or use the site to contact us we collect information about the communication and any other information you choose to provide in that communication.
b) Information you choose to give us.
You can choose to give us additional information that is not essential for your booking but will enhance your experience and help us provide a better service to you. This information is processed based on your consent.
Review information – If you submit a review either on our website, social media, via email, written correspondence, visitor book, directly to us, or review website, we will collect this information and any personal data you may include in the review. The review, or part of the review, may be made publicly available on the site or on social media. We will not normally publish your full name on the review. If you do not want a review published or wish to have your name removed from a review you can email us at firstname.lastname@example.org or call 0782 499 4120
2. Information we automatically collect from your use of our website or the website of our booking calendar provider, Supercontrol, or the websites of our booking agents
When you use our website to make a booking or generate an enquiry we automatically collect information, including personal data. This information is necessary for the performance of the contract between you and us, as well a given our legitimate interest to improve the functionality of the site and provide you with a good service.
3. Information we collect from third parties
We may collect personal data that other site users may submit to us when they use the website and communicate with us, or we may obtain information from other third parties as detailed below. We have no control how these third parties may themselves control or process this information and any information request relating to the data they might provide to us must be directed to that third party.
Third party services – if you login or connect to us using Facebook, they may send us information such as your registration and profile information. This information is controlled by Facebook and you authorise its processing by us when you connect using their service and via the privacy settings in your Facebook account.
HOW WE USE YOUR PERSONAL INFORMATION
To fulfil our contract to you
We need your personal information to fulfil our contractual obligations to you, for example booking a holiday or letting your property through us.
To provide a service
We will need you to supply us with specific information when you contact us or engage with us to provide a service including:
To respond and communicate with you about an enquiry.
To place, manage and communicate with you about a booking.
To process a payment.
To answer queries about your booking or general information, such as information about the local area.
To enable you to communicate with us.
To continually improve our marketing and service to you.
To continually improve our services and the standard of accommodation we offer
We use your feedback to improve our services and pass information onto other service providers, such as caterers, cleaning teams and other contractors to improve the standard of accommodation and service that we provide.
To provide guest feedback for other customers
To monitor company performance and to assist business development
We use data to analyse:
Property and financial performance
Key demographics for marketing purposes
To fulfil a legal obligation
Information will be shared with the relevant authorities if required to do so by law and to meet legal requirements, comply with the law, court orders, respond to legal requests or an official investigation.
With your consent
We may share your personal information for other purposes not detailed above if we notify you and you provide your specific consent
RECIPIENTS OF THE YOUR DATA (WHO WE MAY SHARE IT WITH)
1. Our Employees and Contractors:
You data will be shared with our employees, contractors and agents who all enable us to provide the service. We need to share this information in order to ensure the adequate performance of our contract with you.
3. Service Providers:
The GDPR provides the following rights for individuals:
1. Right to be informed
2. Right of access
You have the right to access your personal data and supplementary information. If you wish to see what personal data we hold please email us at email@example.com
3. Right to rectification
You have the right to ask us to have inaccurate personal data rectified, or completed if it is incomplete.
4. Right to erasure
You have a right to have your personal data erased. This is also known as the “right to be forgotten”. You can ask us to delete your data by emailing us at
firstname.lastname@example.org or writing to us at the address above.
We will respond to a request for erasure as soon as we can but at least within one month. We may ask you to verify your identity.
YOUR RIGHT TO STOP US PROCESSING YOUR PERSONAL INFORMATION OR LIMIT THE WAY WE USE IT
If you wish us to stop processing your personal information, please let us know. For example, if you want to limit the way we use your data, we will do this as long as we are able to fulfil our contractual obligations to you.
Right to data portability
Your right to data portability entitles you to obtain personal data you have provided to us – in a commonly used, structured format – and request that we send it to another service provider (if technically feasible).
Right to object or withdraw consent
You have the right to object to our processing of your personal data where the use is based on our legitimate interests (including profiling), or where it is used for direct marketing. You may at any time ask us to stop processing of your information for direct marketing purposes, by emailing us at email@example.com, or writing to us.
HOW LONG WE MAY KEEP YOUR DATA
We generally retain your information for as long long as necessary to provide you with our service. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure.
YOUR RIGHT TO COMPLAIN IF YOU ARE UNHAPPY WITH HOW WE HAVE HANDLED YOUR PERSONAL DATA
If you are unhappy in any way at all, please contact us so that we can put matters right.
Post: Data Controller Representative, Fairfield House Ltd, Portland House, Holywood, Wolsingham, County Durham. DL13 3HE
If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).