Harbour Lights, Craster,

Important Information & Terms & Conditions

Important information

(Please also read the terms and condition carefully, when booking Harbour Lights, Craster, you are deemed to have read and accepted the terms and conditions) 

Booking & Deposits

A 30% deposit is payable at the time of booking. The balance is payable 4 weeks before your arrival date. A damage deposit of £250 is payable at the same time as your balance (4 weeks before arrival) and returnable within 7-10 days of departure, subject to all being in good order.

Check in and departure times:

Check in will normally be from 4pm on the day of arrival (first day of booking) and departure time will be 10am.

Delayed departures or early check–in times are often available upon request, however, these are only available by prior arrangement and are only available if Harbour Lights is NOT occupied on the nights immediately prior to, or after your period of hire. We always try our best to be flexible so that you can enjoy Harbour Lights as much as possible, however, early check–in / late check out arrangements are made by concession and arrangement only, they are not automatically available and may be subject to change.

Late departure not previously agreed may result in an additional cleaning charge if additional staff have to be employed to complete cleaning in-time for the next guests.

Occupancy

You should receive our Guest Information document on payment of your balance which helps you plan your stay, especially the desired room choices for you and your guests.

Please also let us know if guests are scheduled to change during the duration of your stay and if additional bedding is required. We will raise a small charge to cover the additional laundry costs depending on the number of changes.

Harbour Lights has 2 king bedrooms and 2 twins. One of the twin rooms is a bunk room with adult size bunk beds.

The half acre garden is not completely enclosed and is very steep and can get slippy during wet weather. We advise great caution with children.

Exclusive Use

Whilst you will enjoy exclusive use of the house and garden, our staff do often require access for maintenance whilst guests are still in occupation. We always do our best to inform you when staff will on the premises and disturb your stay as little as possible. Our window cleaner is the within the first week of every month and needs access to clean a top floor window. This can be understandably refused but we do need the other external window to be cleaned once per month as we have very active birds.

A gardener may also attend during your stay but this is for lawn cutting only and will be very brief.

Key safe

There is a key safe to allow access on arrival and a further key left inside for your use. We recommend you leave the keys when absent from the property to avoid loss. If a key is lost or not returned we need to change locks and the cost will be deducted from the damage deposit. The code for the key safe will be given on payment of the damage deposit as it is changed regularly.

 

Please also read our terms and conditions carefully, thank you.


Terms & Conditions

Use of the property Harbour Lights shall be used solely for the purpose agreed with Fairfield House Ltd. (owner of Harbour Lights) in advance of your period of hire (which will normally be as a furnished, self catering, holiday let). The occupier shall not sub-let the property or any part of the property or any equipment from the property. Neither shall any equipment, furniture or fittings be removed from the property by any member of the party. The occupier accepts and agrees that no right of occupancy exists after the end of the hire period for any persons in the hiring party. All persons shall vacate the property at the conclusion of the hire period.

Fairfield House cannot accept bookings for single sex parties unless specifically arranged in advance. Fairfield House reserve the right to refuse entry to the property without refund or to withhold security deposits should we have reasonable grounds to believe that the property is to be/or has been used for stag or hen parties without prior arrangement. Single sex bookings may be asked to pay a larger security deposit. 

Check in and departure times: Check in will normally be from 4pm on the day of arrival (first day of booking) and departure time will be 10am. Delayed departures or early check–in times are often available upon request however, these are only available by prior arrangement and are only available if Fairfield House is NOT occupied on the nights immediately prior to, or after your period of hire. Early check–in / late check out arrangements are made by concession and arrangement only, are not automatically available and may be subject to change. Late departure not previously agreed may result in an additional cleaning charge if additional staff have to be employed to complete cleaning in-time for the next guests.

 Occupancy Fairfield House Ltd reserves the right to refuse accommodation if it is deemed that the accommodation might not be suitable for the intended stay. In no circumstances may the number of people occupying the property exceed the maximum capacity of the property (8).

Pets We do not allow pets in the house.

Occupier Responsibilities The occupier shall at all times maintain the property and its contents in a clean and tidy condition. The occupier shall be liable to the owner for any loss, costs, expenses or claims arising from any damage caused to the property and/or its contents by the deliberate, negligent or careless act or omission of the occupier or any person in his/her party. If, as a result of such damage, the property or any of its contents need to be repaired or replaced, then the holidaymaker shall be responsible for paying the reasonable cost of doing so. Where applicable, all members of the party must observe all security procedures advised by the Owner, Caretaker, Keyholder or Agent, especially in respect of key security, and any burglar/fire alarms or other security equipment. In the event that keys are to be posted back to Fairfield House Ltd, these must be posted by recorded delivery and a receipt obtained from the Post Office.

Fairfield House Ltd reserves the right to charge an extra cleaning charge if the property is left in a condition that requires additional cleaning time.

Availability of the Property The booking is made on the understanding that the property is available on the dates stated. If for any reason beyond the control of Fairfield House Ltd, (e.g. fire, flooding of property, storm damage to property, breakdown of major heating appliance, sale or withdrawal of the property by Fairfield House Ltd for any reason, etc) and the property is not available for the date, Fairfield House Ltd will return all monies paid. Fairfield House Ltd shall not be liable for any loss, expense, inconvenience or otherwise, resulting in such unavailability and you shall have no claim against the Company. You will be advised by Fairfield House Ltd if such an event occurs, and all efforts will be made to secure a satisfactory solution. Fairfield House Limited is not responsible for any third party bookings made either directly by us or by yourself, i.e, catering or other extra activities booked. Should the property become unavailable for any of the reasons above, we will not be liable to refund any losses from deposits or payments made to catering companies etc.

Acceptance of Booking Conditions It is the responsibility of the Hirer to insure that these booking conditions are complied with by all members of the party. E mail or telephone booking with or without deposit or total amount paid by credit card, will be deemed to be confirmation that these conditions have been read and understood, and that the Hirer confirms and warrants all the details and conditions and accepts responsibility for all the information supplied thereon by the Hirer.

What if a Problem Occurs Fairfield House Ltd tries to do everything possible to give you a successful and enjoyable stay but sometimes things can go wrong. Please report the matter to us as soon as possible, whilst still on holiday, and we will immediately investigate any complaint or difficulty during the holiday and take steps to resolve the problem. No compensation can be considered for any complaint which is only notified after the holiday/period of hire is completed.

Suitability of the Property Fairfield House Ltd. reserve the right to refuse or revoke any booking(s) for any property which, may in their opinion (and at their sole discretion) be unsuitable for your party. (i.e difficult staircases, steep pathways, location etc.) If any member of the party who has any walking difficulties or other health or disability problems which may lead to the property or areas of the property being not entirely suitable, this should be declared and described at the time of booking, to enable us to offer additional specific advice which might be pertinent, and Fairfield House can accept no liability for subsequent difficulties if this information is not supplied. Because of the age and nature of the property, Fairfield House Ltd. is not able or obliged to make the house fully accessible or suitable for all members of the public, we have assessed the property under the terms of the Disability Discrimination Act, to determine if the property can safely be visited by people with certain disabilities. It is generally assumed that such people who might be affected, will be accompanied by family and friends, and if we are made aware of the difficulties we can more easily advise if the property is suitable. Such advice can only be provided if we are told in advance and ideally no later than the time of booking. Fairfield House Ltd can take no responsibility for any problems arising if we have not been informed in advance of any such difficulties.

Accuracy of Information Provided All information and statements are made in good faith. However, Fairfield House Ltd does not warrant and is not responsible for the accuracy of any information or statements made by representatives/agents unless provided in writing.

Liability to Hirer Fairfield House Ltd accept no liability to any person or member of a booking for any personal injury, loss or damage to property however sustained or caused, nor for the loss of personal property and/or money. Cars, baggage and personal effects of all kinds are at the occupier’s risk at all times. Any Hirer who does not have cover under their own Household Policy, Corporate or Motor Policy for loss or theft whilst in occupation is recommended to take out additional cover.

Security and Safety All persons occupying Harbour Lights must take all normal precautions against causing any damage, or danger to life when using electrical or heating appliances, fires etc. Any safety equipment such as Fire-Extinguishers, Smoke Alarms, Carbon Monoxide Detectors etc, must not be interfered with other than for use in an emergency situation. Any problems occurring with any equipment must be promptly reported to Fairfield House Ltd so that remedial action can be taken. Any amenities offered, i.e. Cots, high chairs etc are offered entirely at the users risk. Fairfield House has a NO SMOKING POLICY, violation of this may result in the property Owner retaining some or all of the security deposit.

Payment Once Fairfield House Ltd has made a provisional booking, the initial payment will become due. We prefer payment by BACS and details will be provided on agreement to hire being received. If paying by credit card, this payment will be taken from the card as soon as the card number is given. A 2% charge is made on any credit card bookings in line with charges made to us. If paying by cheque, this should be posted by first class mail to arrive within 3 days. We cannot hold provisional reservations for longer than this unless special arrangements are made. The booking will be confirmed in writing by Fairfield House upon receipt of the required Payment as follows;-

  1. A) If the starting date of the holiday is more than four weeks days in advance, 30% of the rental is payable
  2. B) If the Booking is made within four weeks of the commencement of the holiday the full rental is payable.

The Damage Deposit is payable 14 days in advance.

Final Payment If the Initial Payment (see 13 above) is only a deposit, the Hirer is liable to pay the full balance shown on the Booking Confirmation letter at the latest four weeks days before the start of the hire period. Cheques which are returned unpaid will incur charges.

Authority to Sign The person who agrees the booking certifies that he or she is authorised to agree Booking Conditions on behalf of all persons included on the booking form. The signatory must be a member of the party intending to occupy the property and be 18 or over.

Holiday Cancellation Any holidays booked as Self-Catering Accommodation are deemed to be legally binding Contracts, and as such, the person who books the holiday is fully liable for the total amount as shown on the confirmation. Sometimes, unfortunate circumstances such as a family member suddenly becoming ill may result in the need to cancel or re-schedule a holiday, and we strongly recommend that you take out Holiday Cancellation Insurance. This should be purchased as soon as possible after the booking has been confirmed. Most companies will not provide cover at a later date, and may also ask for proof of the members of your party. Many people now take out annual policies which are available at very reasonable rates. There are many Insurance Companies now offering travel and cancellation insurance, and many holidaymakers now find that if they use their credit cards to pay for the accommodation, that this cover will be included, but we strongly advise you to check. Please note, Fairfield House Limited or the property owner are not required to make refunds in the event that bad weather prevents hirers travelling. If the hirer is unable to reach the property due to circumstances outside of the control of Fairfield House(i.e, road closure, rail network closure, weather conditions) then the hirer must seek a refund via their own travel insurance.

Please note if you have a problem please contact us as soon as possible. We will always do our very best to help.

Necessity to Cancel Your Booking Having to cancel a trip under such circumstances can be a disappointment, and although we will, of course, try to re-let any cancellations, we cannot guarantee this particularly if the cancellation is very close to the due date. If you think you may have to cancel, please let us know as soon as possible, so that we can put the dates up for re-letting. If the trip is cancelled before the final balance is due, we will usually be able to re-let, but cannot guarantee this, so please do not delay in advising us, you will be required to pay your final balance on the due date if we have still not managed to re let Fairfield. If we are successful the hirer will receive a refund of all the monies already paid. We will provide a cancellation invoice showing this amount, which you may be able to claim off your own insurance. If we are unable to Re-Let the accommodation, our original Booking Confirmation letter will be your official receipt. Any other written confirmation or cancellation invoice that might be required by your Insurance Provider will incur an administration fee of £20.

Law of Contract The Contract is deemed to have been made at the Registered Office of the Company, which is at Portland House, Holywood, Wolsingham, County Durham DL13 3HE and the proper law of the Contract is English.